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Welcome
Thank you for supporting our mission through your generous donations. We value your trust and strive to ensure your experience with us is positive. This Refund and Dispute Policy outlines our practices regarding refunds and disputes to provide clarity and transparency.
Donations
Donations made to Ben Kaplan are greatly appreciated and will be used to further our mission. Because we rely on these funds to support our initiatives, please review the following guidelines regarding refunds and disputes.
Refund Policy
Eligibility for Refunds
1.
General Donations:
Donations made to Ben Kaplan are typically non-refundable. However, we understand that errors can occur. Refund requests will be considered under the following circumstances:The donation was made in error.The donation amount was incorrect due to a technical issue.
2.
Recurring Donations:
If you have set up a recurring donation, you may cancel future donations at any time by contacting us. Refunds for already processed donations will be considered on a case-by-case basis.
Process for Refund Requests
Timeframe: Refund requests must be submitted within 30 days of the donation date.
Contact Information: To request a refund, please contact our support team at [ben@benjaminkaplan.com].
Required Information: Provide the following details to help us process your request efficiently:
Full name
Date of donation
Amount donated
Payment method used
Reason for refund request
Timeframe: Refund requests must be submitted within 30 days of the donation date.
Contact Information: To request a refund, please contact our support team at [ben@benjaminkaplan.com].
Required Information: Provide the following details to help us process your request efficiently:
Full name
Date of donation
Amount donated
Payment method used
Reason for refund request
Dispute Resolution
We are committed to resolving disputes in a fair and timely manner. If you have any concerns or disputes regarding your donation, please follow the steps below:
Step-by-Step Dispute Resolution Process
1.
Contact Us:
Begin by contacting our support team at [ben@benjaminkaplan.com]. Provide detailed information about the dispute, including any relevant documentation.
2.
Investigation:
Our team will investigate the dispute and may contact you for additional information. We aim to resolve disputes within 15 business days.
3.
Resolution:
Based on the investigation, we will provide a resolution which may include:
Issuing a refund if the donation was made in error.
Clarifying any misunderstandings regarding the donation.
Issuing a refund if the donation was made in error.
Clarifying any misunderstandings regarding the donation.
4.
Escalation:
If you are not satisfied with the resolution provided, you may escalate the dispute to our management team. Contact information will be provided upon request.
Legal Compliance
This policy is governed by the laws of the State of California, specifically adhering to regulations applicable to non-profit organizations in San Francisco.
Policy Updates
Ben Kaplan reserves the right to update this policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed of any updates.
